What is ISO 9000?

ISO 9000 refers to a family of standards for quality management systems published by the International Standards Organization (ISO). It defines general activities and artifacts needed by an organization to routinely satisfy requirements of its customers. It is generic and has been applied to all sizes of organizations, industries, and public sector agencies.

For more, go to ISO 9000 in Plain English and the Wikipedia Article.

What is a quality management system?

A quality management system (QMS) for an organization is a defined process and related artifacts necessary to implement a quality policy. Quality management is the orchestration and control of operations so that they satisfy customer expectations and obligations to stakeholders. The ISO 9000 family of standards is the most widely recognized quality management standard. Many industries where societal safety must be ensured use ISO 9000 as baseline to consistently and efficiently meet customer requirements, regulation, and broad social responsibilities. For example, here are somne industry-specific QMS that use  ISO 9000 as a baseline.

  • Aerospace: AS 9100
  • Automotive Suppliers: ISO/TS 16949 and VDA 6.1
  • Chemicals: Dow Chemical Company Quality Management System Manual
  • Environmental: ISO 14000 family
  • Medical devices: ISO 13485 and IEC 62304
  • Food safety: ISO 22000
  • Health care: the US National Committee for Quality Assurance (NCQA)
  • Telecommunication Systems: TL 9000
  • Testing and Calibration Labs: ISO 17025